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Cannot add users nor access the File Share Encryption folder.

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I need a solution

Hi,

I have purchased Symantec Encryption Desktop through our supplier but configuring it for my needs seems to be a challenge.

I have been trying to configure the File Share Encrytpion part of PGP Desktop. Ihave downloaded the Public Key I am to use for the encryption of the files and imported that into the PGP keys > All Keys section. Then I click into the File Share Encryption section and am able to add a folder which starts the Wizard, I enter a folder path and a description and then click next. I can see the public key I imported before and select that in the adding users screen and click add, I don't have a signing key so I leave this blank and complete the folder encryption process. I can't open this folder, and therefore I can't place any files within it for them to be encrypted. Could you help me please? I thought it was something to do with users so I tried to add a user but these options are greyed out. 

My goal: I want to end up with an accessible folder where I can place files which will be auto encrypted and which I will be able to move the files onto another location.

Thanks,

George

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